Privacy Policy digi888 – Our Commitment to Your Data Protection

Introduction and Scope of Privacy Policy

This Privacy Policy outlines digi888's commitment to handling your personal information responsibly and transparently. It covers all data collected while you browse our platform, register an account, carry out financial transactions, or interact with any part of the digi888 service.

By using the digi888 platform — whether via web browser or mobile app — you agree to the data collection and usage practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform.

Types of Data Collected

Digi888 collects two main categories of information — data you provide directly, and data collected automatically during your use of the platform.

Data You Provide Directly

• Registration Information: Full name, date of birth, ID card or passport number, email address, and phone number
• Address Information: Residential address for KYC verification purposes
• Financial Information: Bank account details, e-wallet account numbers, and transaction records for deposits and withdrawals
• Verification Documents: Copies of your identification card, passport, utility bills, or other documents submitted during the KYC process
• Communications: Records of conversations with the customer support team via live chat, email, or other channels

Data Collected Automatically

• Technical Data: IP address, browser type and version, device operating system, and screen resolution
• Usage Data: Pages visited, session duration, games played, and wagering patterns
• Cookie Data: Session information, language preferences, and data that helps enhance the user experience
• Location Data: General geographic location based on IP address for legal compliance purposes

Data Category	Purpose of Collection	Retention Period
Registration Information	Identity verification, KYC, account management	Throughout active account period + 5 years
Transaction Records	Payment processing, financial audits	7 years (legal requirement)
Usage Data	Platform improvement, fraud prevention	2 years from the date of collection
Cookie Data	Platform functionality, performance analytics	Up to 12 months
Communication Records	Customer support, dispute resolution	3 years from the date of interaction

How digi888 Uses Your Data

Digi888 uses collected personal data solely for legitimate and necessary purposes in operating the platform. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and securely maintain your player account
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and promptly
• KYC Verification: Meet legal requirements related to identity verification and anti-money laundering
• Platform Security: Detect and prevent fraudulent activity, unauthorised account use, and system manipulation
• Customer Support: Provide effective support and resolve issues faster using previous interaction records
• Service Improvement: Analyse usage patterns to improve platform design and the player experience
• Marketing Communications: Send promotional information, bonus offers, and the latest updates — only to players who have consented to receive them
• Legal Compliance: Fulfil reporting and compliance obligations required by relevant authorities

Data Sharing with Third Parties

Digi888 does not sell or rent your personal data to any third party. However, to ensure the platform operates smoothly, we may need to share certain data with carefully selected partners under limited circumstances:

Payment Service Providers

To process your financial transactions, required payment information is shared with licensed and authorised payment service providers such as FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. All providers are bound by strict confidentiality agreements.

Game Software Providers

Certain game usage data may be shared with third-party game software providers that supply content on the digi888 platform, solely for technical operations and game audit purposes.

Legal Authorities

Digi888 may be required to disclose your personal information to relevant authorities if mandated by law, court order, or in the course of a legitimate financial crime investigation.

KYC Service Providers

To verify player identities more quickly and accurately, digi888 uses accredited third-party KYC verification services. Data shared is kept to a minimum and limited strictly to information required for verification purposes.

Data Security Measures

Digi888 continuously invests in security infrastructure to protect your personal data from unauthorized access, data breaches, or misuse. Security measures in place include:

Your Rights as a Player

Digi888 fully respects your rights over your own personal data. As a digi888 player, you have the following rights, which may be exercised at any time:

• Right of Access: You have the right to request a copy of all personal data we hold about you
• Right to Rectification: You may request the correction of any inaccurate or outdated information in your records
• Right to Erasure: You may request the deletion of your personal data, subject to applicable legal data retention obligations
• Right to Restrict Processing: You may request that we restrict how we process your data under certain circumstances
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another platform
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time

To exercise any of the above rights, please contact the digi888 customer support team via live chat available 24/7. Your request will be processed within 30 business days. In complex cases, this period may be extended, and you will be notified accordingly.

Cookie Policy

Digi888 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Save your settings such as language preference and display theme to enhance your browsing comfort.
• Analytics Cookies: Helps us understand how players use the platform so we can make continuous improvements.
• Marketing Cookies: Used to display more relevant ads and promotions based on your interests — only with your consent.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the digi888 platform.

Marketing Communications

Digi888 may send you marketing communications from time to time, including the latest promotional information, exclusive bonus offers, and platform news. These communications are only sent to players who have given their consent during registration or through their account settings.

You may opt out of marketing communications at any time using the following methods:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Update your communication preferences in your digi888 account settings
• Contact our customer support via live chat

Please note that opting out of marketing communications will not affect important transactional emails such as deposit confirmations, security notifications, and account updates.

Cross-Border Data Transfers

As a global online platform, your data may be stored or processed in data centers located outside Malaysia. digi888 ensures that any cross-border data transfers are carried out with adequate safeguards, including data processing agreements that comply with internationally recognized standards.

We only use infrastructure providers with strong security track records and internationally recognised data security certifications.

Amendments to the Privacy Policy

Digi888 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, legal requirements, or industry practices. Players will be notified of any significant changes via a notice on the platform or by email.

The latest update date is always displayed at the top of this document. Continued use of the digi888 platform following any amendments constitutes acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.